The following article comes from Jack Canfield, co-author of the record-breaking Chicken Soup for the Soul books (see the official credit at the bottom of this posting). I like most of what he's saying here because if we don't establish boundaries of what we won't do, we will never get to what we are supposed to do. I also like how he calls these boundaries "policies," because people don't generally get offended by running up against one of your policies. Good stuff. 

I have certain policies, as well. Like Jack, I don't loan out books from my personal library. I also don't break my neck to answer phone calls or return interruption communications that are not emergencies. Instead, I clear out certain times of the day to respond to voice mails and texts once I've completed my higher priority tasks. I also won't take a cell phone call if I'm playing with or talking with my kids, or working individually with a business partner, or counseling someone. There are others, but you get the idea.

There is one possible downside to this article, however, and if taken to the extreme, is nothing more than self indulgence and selfishness. After all, we are supposed to serve others and be available to those in need. If we take these policies too far, we could slide down the slippery slope (there sure seem to be a lot of these in life) of serving ourselves over others. But on the whole, there is a lot of wisdom and great advice in Jack's article. After reading it, I'd be interested to know if you agree, and what policies you've established (or are now deciding to establish) in your own life.

Enjoy! 

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Say Yes to Yourself with a Personal "Don't Do" Policy

Our world is a highly competitive and over stimulating place, and more and more concentration is needed every day just to stay focused on completing your daily tasks and pursuing your long-term goals.

With the explosion of communications technology we are more accessible to more people than ever before. Complete strangers can reach you by telephone, cell phone, pager, fax, regular mail, express mail and e-mail.

They can e-mail and instant message you at home, at work and on your hand held smart-phone. And with the explosion of social media, requests now find their way to us on our Facebook and Linked-In accounts.

It seems everyone wants a piece of you!

Your kids want rides or to borrow the car, your co-workers want your input on projects that are not your responsibility, your boss wants you to work overtime, your sister wants you to take her kids for the weekend, your childโ€™s school wants you to bake four dozen cookies for teacher appreciation day, your mother wants you to come over and fix her screen door, your best friend wants to talk about his impending divorce, a local charity wants you to head up a committee, and your neighbor wants to borrow your van.

Not to mention the endless slews of telemarketers who want you to subscribe to the local newspaper, contribute to the nearby wildlife sanctuary or transfer all of your credit card debt over to their new card.  Even your pets are clamoring for more attention!

We suffer from overload at workโ€”taking on more than we can comfortably deliver in an unconscious desire to impress others, get ahead, and keep up with othersโ€™ expectations. Meanwhile our top priorities go unaddressed.

How much time do you waste with projects and activities that you really donโ€™t want to do simply because you are uncomfortable saying no?

Success depends on getting good at saying no without feeling guilty. You cannot get ahead with your own goals if you are always saying yes to someone elseโ€™s projects. You can only get ahead with your desired lifestyle if you are focused on the things that will produce that lifestyle.

You will have to structure your work and life so that you are focusing your time, effort, energies, and resources only on projects, opportunities, and people that give you a huge return on your efforts. You are going to have to create stronger boundaries about what you will and won't do.

Most of us are busy, but undisciplined. We are active, but not focused. We are moving, but not always in the right direction. By creating a stop-doing list as well as a to-do list, you will bring more discipline and focus into your life

Start by creating a stop-doing list as soon as possible! Then make the things on your list โ€œpolicies.โ€ People respond to policies. They understand a policy as a boundary. They will respect you more for being clear about what you wonโ€™t do.

For example, some of my โ€œdonโ€™t doโ€ policies on a personal level are:

  • I never lend my car to anyone for any reason.
  • I donโ€™t lend money. I am not a bank.
  • We donโ€™t schedule outside social events on Friday night. That is our family night.
  • I donโ€™t discuss contributions over the phone. Send me something in writing.

On a business level some of my โ€œdonโ€™t doโ€ policies are:

  • I donโ€™t give endorsements for books of fiction.
  • I have a policy of not lending my books to other people. They rarely come back, and they are the source of my livelihood, so I donโ€™t lend them out.)
  • I donโ€™t schedule more than five talks in one month.
  • I no longer co-author books with first-time authors. Their learning curve is too expensive.
  • I donโ€™t do individual counseling or coaching. There is greater leverage in working with a group.
  • Except for when I am doing a new book tour, I donโ€™t schedule more than two radio interviews in a day.

It is very easy to say what your policies are, and you donโ€™t even have to use the word no!

People respect policies. And itโ€™s likely that no one will take your policy personally, theyโ€™ll realize itโ€™s a boundary you have set for all occasions. 

Be brave in saying no, stay focused on your higher goals and let people know that you are committed to those goals. People will respect your clarity and drive.

Remember, just as you are in control of your feelings and attitudes, other people are in control of theirs, so if they do get upset with you for saying noโ€ฆwell that is a choice they make for themselves.

For more tips on Just Saying NO!, read Principle 42 in The Success Principles.

Jack Canfield, America's #1 Success Coach, is founder of the billion-dollar book brand Chicken Soup for the Soulยฉ and a leading authority on Peak Performance and Life Success. If you're ready to jump-start your life, make more money, and have more fun and joy in all that you do, get FREE success tips from Jack Canfield now at: www.FreeSuccessStrategies.com 

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21 responses to “A Personal “Don’t Do” Policy”

  1. Cathy - Team Rascals Avatar

    Chris,
    Thank you for this! It is all so very true!!
    I remember having an issue with a family member who was having difficulties with boundaries. I’d tell them not to call me at work unless it was an emergency, and get as many as 3 calls on my work and cell phones EACH per day from them, with whatever trivia had crossed their mind at the time. It was driving me to distraction, and while my boss was understanding, her patience was ending.
    I took some up line counsel, and then just stopped taking that person’s calls at work. If the caller ID (oh, how I LOVE that invention!!) says it’s them, the call goes to voice mail and I call back after work. There are ways of knowing if it’s an emergency, so that’s covered. My boss is happy, I have a more peaceful day and I am able to keep my boundaries without seeming like I am being rude or mean by pretending to be away from my desk when they call yet again . . .

    Like

  2. Robby Palmer Avatar

    I needed this! Thanks so much. I am making my list now! I would add a few things to mine, but always willing to PDCA!

    Like

  3. Tom Manzer Avatar
    Tom Manzer

    Chris,
    I see why you gave your warning. Myself I was applying boundaries but do like the term policies. I’ve felt for awhile in my view people have been trying to extort my time and skills. I’ve been having issues with family members and friends that are not afraid to ask with a “something for nothing ” attitude and are offended by the word no. Creating a new set of problems.
    I won’t go any further because when proof reading my comment thus far it is apparent by all of the “I” statements the slippery slope may have me.
    What you have both said will empower me to make policies to achieve my goals, but thanks Chris for the warning because a heart check may be needed to define those policies.

    Like

  4. Ken Hendon Avatar
    Ken Hendon

    Very helpful principles! Thanks.

    Like

  5. linda filizetti Avatar
    linda filizetti

    I assign certain ringtones so I know what priority…the phone call or text is without sometimes having to look at my phone when I am off the clock work no longer deserves my time

    Like

  6. Kathleen Avatar

    needed to read this. thanks for sharing! ๐Ÿ™‚

    Like

  7. blesspainter@gmail.com Avatar
    blesspainter@gmail.com

    Chris,
    Thanks so much I really do need this. I seem to avoid people instead of being clear so this will help. I also love the warning, can see how it could make you justified in becoming self-absorbed.
    Learning and growing constantly,
    Beth painter

    Like

  8. Jeremy Pethke Avatar
    Jeremy Pethke

    Chris,
    It was great to see you this weekend and a pleasure to meet you! I began a list of don’t do’s. My first one on that list is: 1. I will not focus my time on things that take me further from my goals. This last Thursday I resigned from my local fire department. I love serving and helping people, but I realized that being on the fire department was actually taking too much of my time from my priorities and areas that I need to focus. I just decided that I would do what Joe Darkangelo did. Once I get my freedom from working a nine-to-five I can free up more time to commit to the fire department and my fellow fire brothers!
    God Bless you and all that you stand for Chris!
    Jeremy Pethke

    Like

  9. Scott gray Avatar
    Scott gray

    His legacy will live on! I an thankful to be part of an organization that is promoting his work.

    Like

  10. Shelly Avatar
    Shelly

    Chris, Thank You for reminding us with your “don’t do”
    list how much work can affect our lives if we let business creep into our personal lives. Family life is very special and if we would answer the phone every time someone called about business it would take away from the special time with our families. I get many call’s about my husband’s business and I feel guilty having to tell my children, sorry momma can’t play right now I have to take this call. And it hurt’s to see their sad face when I tell them that. Also I would like to Thank, You and Terri for being great role models for those who are in the business with children, I can tell you both love your children very much.

    Like

  11. Alex Obiden Avatar
    Alex Obiden

    I am writing out my “no” policies as soon as this is posted. I love this idea. For anyone who reads this, please think, the number 6 leadership expert in the world, Chris Brady, and one of the most successful authors of christian authors in the world, Jack Canfield, use these very principles. If it’s good enough for them then count me in.

    Like

  12. Lady G Avatar
    Lady G

    I have some policies that I would put in place.
    Ie. no G1 drivers may touch my car in bad weather.
    I will speak truth to people, even if it’s not appreciated.
    However it sounds more like some of these personal policies have something to do with YOU not WANTING to go the extra mile for some person or another, being too afraid of giving them your time and effort, or being unwilling to take a risk on someone because you’ve been burned before.
    It is ok to not answer your cell phone (people forget that it’s an OPTION these days)
    The lending of books, co-authoring ect. Are your prerogative, however it sounds like discrimination and distrust becoming prevalent in your heart, because you’ve been burned once or twice before.
    I love what you’ve done for family night. But the attitude behind what you’ve written in some of your policies betrays the goodness in them. It’s ok to have a policy that “I don’t lend money.” Adding “I’m not a bank” sounds stuck up, and portrays a “I’m better than you” attitude.
    “The true measure of a man is how he treats someone who can do him absolutely no good.”
    Commonly attributed to Samuel Johnson

    Like

  13. Rob Robson Avatar

    It really is easy to get sidetracked with “less important” tasks that take you away from your purpose. I love the CS Lewis story that Orrin quoted about the the devils that proposed their plans to Satan in hopes of being chosen to be sent to earth to enslave humanity. One planed to convince us that their was no Heaven and one planned to convince us that their was no Hell. Satan knew that neither of those would be readily believed but the last one proposed such a cunning plan that Satan jumped at the chance to send him. His plan was to simply convince us that there is no hurry.
    I am in a hurry to achieve my purpose in this life and in order to do that, I need to learn to say “no” to things that steal that focus.
    Thanks for the incite Chris!

    Like

  14. Deanna Schlabach Avatar
    Deanna Schlabach

    Wow! What a great way to say “boundry” by substituting it with a warmer and more practically applied word such as “policy”!
    I can see it working now for this person who has a hard time saying NO. Sure love anything that makes simpler.
    Thank you again Chris.

    Like

  15. Jeremy Pethke Avatar
    Jeremy Pethke

    Very True Shelly! It is very easy for everyday life to pop-up inconveniently at inopportune times. But it takes a person with a purpose or priority driven focus to stay on task. Family-time is very important to make a priority because at the end of they day, they are the one’s who really matter.
    God Bless you and your family on your journey!

    Like

  16. Anna Walsh Avatar
    Anna Walsh

    So true! I’ve been struggling with saying no to families who ask me to work for them. After reading this, it is now my “policy” to take on only so many per day so that families receive the best possible service. This explanation sounds much better than “I’m already scheduled to the max!” Do you think they are more likely to ask again when using the more professionally stated response? ๐Ÿ™‚ Thanks for posting this helpful article.

    Like

  17. Tracy Burling Avatar

    This is a great blog. I love the idea of boundaries. One of my new ones is that I will say no to my daughter when she decides to lawyer me into getting her way. And while I see that you (Chris) would say no to one to one coaching I would have to say yes to that and no to group coaching. And not because I think Chris is selfish or that I don’t want to reach more people, but that it is our callings or our purpose that forms our boundaries. I am so grateful for your teaching, I learn so much.
    Thank you Chris Brady!

    Like

  18. Chris Brady Avatar

    Tracy:
    Please note that I did not say I wouldn’t do one on one coaching, but Jack Canfield did.
    Others please take note: Some of you have commented as though Jack’s part of the article were mine. Only the introduction is from me. The rest is from Jack.
    thx
    Chris

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  19. Melissa Castaneda Avatar

    Definitely excellent knowledge I need to apply in all aspects of my life. Thank you for the principles.

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  20. Melissa Castaneda Avatar

    Definitely knowledge I need to apply in every aspect of my life. Thank you for giving examples of these principles.

    Like

  21. Michele P. Avatar
    Michele P.

    I like the word “policy” very much. I have been working through things like not answering the phone at meals, how to handle those pledge calls and such, but that word helps so much when dealing with others. Thanks for more food for thought. Boy you sure do know how to keep the banquet coming :o)

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